This privacy information explains how quotation enquiries submitted through this website are handled. It is a starting policy for the delivered website and must be reviewed against the organisation’s actual operational practices before public launch.
Information collected
When you submit an enquiry, you may provide your name, telephone number, email address, property address, postcode, building details, cleaning preferences, access instructions, comments and optional photographs. Basic technical information may be processed for form security, rate limiting and abuse prevention.
- Contact information needed to reply
- Property information needed to assess a service request
- Optional photographs supplied by you
Why the information is used
Enquiry information is used to review service availability, prepare and respond to quotation requests, follow up on the requested services and prevent fraudulent or repeated submissions. It is not an automatic booking confirmation. An enquiry is stored within the website administration and emailed to the configured business contact; attached photos are emailed rather than retained in the website media library.
- Replying to your requested contact
- Assessing coverage and the proposed work
- Maintaining basic records of enquiries
Security, retention and your rights
Access to stored enquiries is limited to WordPress administrators. Information may also pass through the website hosting and email providers. A responsible person must confirm real retention periods, privacy contact details, lawful bases, data-sharing arrangements and any cookie or analytics use before publication. You may ask the company to provide information about your data or exercise applicable UK data protection rights.
- The business must confirm its privacy contact address
- An administrator should routinely delete enquiries no longer needed
- Third-party services and cookies must be disclosed if enabled
Important: This policy must be reviewed and completed for the actual live business processing arrangements before launch. Contact details are published once configured by the site administrator.
Frequently asked questions
Are uploaded photographs public on the website?
The delivered form attaches validated photographs to the outgoing enquiry email and does not add them to the public WordPress media library.
Is an enquiry the same as a booking?
No. A quotation request does not create a confirmed cleaning appointment.
Is this policy complete for immediate publication?
Not until the company has verified its contact details, retention practices, hosting, email handling and other applicable services.